What is SelfShip?
Can you provide a Tax Invoice or Customs documentation?
How do you determine the value of my items for customs purposes?
I received a damaged item. What should I do?
I would like to return an item. What should I do?
How do I use SelfShip?
Do I have to pay duty, VAT, taxes, or other customs charges?
How long does it take?
Will I receive a refund for a return?
How much does it cost?
I did not receive my shipment. What should I do?
Why is the minimum chargeable weight for my package 0.5 kg with SelfShip?
Do you ship used or old items?
The item I received is incorrect. What should I do?
What are my benefits as a pro member?
Do you provide photos of received items as part of the standard service?
Can I request photos of my items?
What should I do if I want to verify that my item is genuine or the correct model?
Will SelfShip take responsibility for the accuracy of the item received from the merchant?
Do you provide photos of received items as part of the standard service?
Why doesn’t SelfShip offer photo verification for all items?
What steps should I take if I receive the wrong item?
